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➡ Click here: Ee broadband problems
Green lights but no broadband , cmon EE sort it out! Are all my cables set up correctly?
So what is the experience with this speed. DSL Steady on The modem is social on the broadband connection. Avoid like the plague Dreadful. We were kept updated every step of the way with texts, letters ee broadband problems emails. They have cost us mobile data, new set up fee for new company, overdraft fees and loss of business, plus we have been without Internet for so prime, that Netflix and everything we are paying for has been wasted. Ensure your Openreach modem is connected to your Smart Hub router via the ethernet cable provided red connectors. Better off replacing their staff with monkeys on typewriters.
I have now been with EE Broadband for a month. The first 2 weeks were fine.
How can I fix my home broadband connection? - How do I know if my account has been cut off?
Check for any wider problems in your area. Make sure there are lights on your router. If not, check the power cables are plugged in properly and it's switched on at the mains. Are all my cables set up correctly? Sometimes wires get mixed up or work their way loose. Your router set-up should look like this: Or, if you have a dual socket, it should look like this: Or, if you have a Smart Hub, it should look like this: Check that all the cables are securely in place. If that doesn't work, move on to the next step. Is my Openreach modem set up correctly only applicable if you have a Fibre Max 1 or Fibre Max 2 plan? Ensure your Openreach modem is connected to your Smart Hub router via the ethernet cable provided red connectors. The cable needs to be inserted into the LAN port on the Openreach modem and the red WAN port on the Smart Hub. If you have lost power and need to restore your connection: If you're unsure what the lights on your Openreach modem mean, check the table below: Indicator Status Indicates... Power Steady on The modem is powered on and has finshed booting. Off The modem is powered off. DSL Steady on The modem is activated on the broadband connection. Blinking Off No connection is set up on the port Internet Steady on The connection is set up Off Broadband is activated and the connection is being set up or has not been set up LAN Steady on The modem is connected to the Smart Hub properly Blinking Data is being transmitted between the modem and the Smart Hub. Blinks twice per second. Off No connection is set up on the port Check the lights on your router If the power light is off, make sure your router is plugged into a socket. If you have a Bright Box router and your lights are green, or if you have a Smart Hub and your lights are steady aqua, you can move on to the next step. Plug one end of the black Ethernet cable into any of the yellow Ethernet sockets on the back of your router. Plug the other end into the Ethernet socket on your device. Is there a problem with my wiring? Sometimes wiring between phone and broadband sockets at home can cause connection problems. If your phone line connects to a single wall master socket like the one below when it enters your home: 1. Connect your router to the master socket using a microfilter like this one: If this improves your connection but means your router is no longer near the centre of your home, you can to boost your wireless signal. Your router lights should start flashing again. If the connection works, there could be a problem with the way your house is wired rather than with the broadband line or master socket. Talk to a qualified engineer to fix the problem. How do I know if my account has been cut off? You should have got an email from us to explain this. To check if you have an outstanding balance, and make a payment,. If you still see this page on certain sites once your router is set up, you can:.